Privacy Policy & Terms of Use - Off The MarK

1. Data Privacy & Collection

We value your privacy and are committed to protecting your personal data. When you use our website (www.offthemark.in) or sign up for our services, we may collect:

- Your name, email, and contact number

- Booking and payment information

- Usage data (e.g. time spent on site, interactions)

We use this information solely for:

- Booking management and communication

- Improving our services and website experience

- Internal analytics and support

We do not sell or share your data with third parties, except service partners (like Hudle) required for fulfilling bookings and payments.

2. Bookings & Payments

- Prior booking is strongly recommended to ensure availability for all our courts, coaching programs, and events.

- For event bookings made within 7 days of the event date, a 100% advance payment is mandatory.

- All payments must be completed via the available methods on our website or partner platforms such as Hudle.

3. Cancellations & Refunds

Event Bookings:

- In case of event cancellation, we offer a 50% refund, provided the cancellation request is received at least 48 hours prior to the scheduled event.

Court Slot Cancellations (Pickleball, Cricket, Badminton):

- If a user cancels a court slot booking, a full refund will be processed.

- Refunds for such cancellations will be issued within 7 business days, via Hudle, our booking partner.

4. Changes to This Policy

Off The Mark reserves the right to modify this policy at any time. Any changes will be updated here and reflected with a new effective date.

5. Contact Us

If you have any questions about this Privacy Policy or our terms, please contact us at:

Email: offthemark2025@gmail.com

Phone: 093264 50850